Last updated: 2. april 2026
When you purchase a digital product from us, you have 14 days right of withdrawal where you can request a refund.
The product must not be downloaded or used. Digital products may have exceptions to this policy.
We accept payment via Stripe, PayPal, Vipps/MobilePay, and bank transfer. Payment information is processed securely through these providers and is not stored on Potionhost servers.
The company reserves the right to modify payment methods and terms.
Daily backups protect against data loss. The company uses DDoS protection on all services.
Potionhost disclaims liability for losses caused by system errors or external attacks.
Support channels include a ticket system, email (info@potionhost.com), and Discord. The ticket system is prioritized for technical issues.
We reserve the right to suspend or terminate your services without notice if terms are violated or systems need protection.
Users may terminate services anytime through the control panel. For subscriptions, termination takes effect at the billing period's end.
No refunds for already-charged periods.
We take protection of personal data seriously, and users should review our privacy policy.
The company may access files, logs, and technical data to maintain services and prevent illegal activity.
Automatic and manual setup options exist. Users bear responsibility for configuration errors.
Users automatically accept Minecraft EULA. Users bear responsibility for EULA compliance.
10GB storage is provided for server-related use only, not private or illegal content.
Dedicated servers require one business day for delivery; VPS provides instant access.
Users must provide one month's notice for cancellation or face an additional month's charge. Security suspension may occur without warning if risks are detected.
If you have questions about these terms, you can contact us at:
Potionhost I/S
Bankevej 6, 5892 Gudbjerg Sydfyn
CVR: 44227967
Email: info@potionhost.com